COVID LEVEL 3 – Our online store is open and we are now delivering skincare. Stay safe and see you soon!

Covid 19 Alert Level - Safety Measures

The following measures will be in place when we move alert levels and can open our doors again.

Best-practice hygiene measures have always been an essential element of our service and we can assure you that we are taking extra care to minimise risk. Our team are here to answer any questions or give clarification should you need it.

QR Scanning & Entry

In order to minimise client cross-over, we will call to inform you that your clinician is ready to see you before having you enter the clinic. 

Please scan our QR code on entry using your Covid 19 Tracer app before proceeding to reception. 

Please wear a mask on arrival. If you do not have one, we have disposable masks for purchase ($2).
We have hand sanitiser for your use on arrival.

Clinic 'Bubbles' & Contact

We have divided our team into two bubbles – those working at Britomart and those at Takapuna. This is to reduce contact and will ensure that we have a ‘backup clinic’ if either bubble ever comes into contact with Covid-19.

You will receive the appropriate paperwork with your appointment confirmation – please complete your paperwork online prior to your appointment to minimise time spent in clinic. You can also complete your paperwork via our TFP app.

We will be very vigilant with appointment times and will be keeping exposure times to a minimum (so don’t mind us if we’re not as chatty as usual).

We have contactless payment following your appointment. 

We will maintain 2 metres of social distance where possible.

Cleaning & Hygiene

We clean and sanitise in our clinic rooms between every client’s visit. As a medical clinic, we have always adhered to rigorous hygiene protocols with all equipment. 

Additionally, we have commercial cleaners that work their magic at the end of every working day. 

Because we sometimes use iPads to take details, we are being extra vigilant with sanitising these after each use. We ask you to complete as much paperwork as possible online before your appointment to reduce the need for using iPads.

Air Purification

In both clinics, we have installed an ActivePure air purification system. This technology is proven to reduce 99.9% of the Covid-19 virus in the air and on surfaces within three minutes. It was even used by Kiwi Olympic athletes in Tokyo and is endorsed by a leading NZ microbiologist.

PPE Measures

Your clinicians will be wearing protective wear. Our administration and reception teams will be wearing face masks and a perspex shield will be in place at both reception desks.

If you are having dermal filler treatment, we will provide a disposable mask for you to wear afterwards. For hygiene reasons, it is not recommended to put your previous mask back on after dermal filler, although it is fine after other injectable treatments.

Product Restricted

Note: This poduct is only available to clients who have had an Initial Skin Consultation with us in the past 12 months.

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Takapuna Car Park

Toka Puia AT Carpark has just opened at 15 Northcroft Street and we recommend this as the closest option. This is Pay by Plate or by app and $1 per hour.

We also suggest parking on Northcroft Street or Anzac Street using AT Pay & Display.

Anzac Street Carpark offers Pay & Display parking as well as monthly parking leases with casual parking from $1.

First 2 hours – $1 per hour
Hours thereafter – $2 per hour

Monday – Saturday 6pm – 8am No Charge
Sunday and Public Holidays- No Charge
Motorcycle and Mobility parking P180 – No Charge

Britomart Car Park

Currently this car park is offering 2 hours' free parking with a receipt of $50 or more from a Britomart store (such as The Face Place). We also recommend using the valet parking option at Britomart Car Park.

The Central Valet drop-off point is located on the corner of Gore and Tyler Streets, opposite Takutai Square. Drive in via the entrance on Gore Street, where you’ll be greeted by a friendly valet concierge. Just leave your engine running, take your ticket and off you go. Cars dropped here will be valet parked for you at Britomart Car Park. You can retrieve your car at any time by taking your valet ticket to Britomart Car Park Reception on the corner of Britomart Place and Scene Lane.

Valet parking is $20* for two hours (includes parking charges) $5 each additional half-hour to a daily maximum of $45 (to midnight). You just drop off your car and pick up a ticket, without the hassle of finding a parking space. It is available from 10am-8pm.