First time coming to The Face Place?

Here are some admin matters to make sure your visit runs as smoothly as possible. We’re looking forward to seeing you soon!

Please attend alone

This appointment is all about you! Please do not bring any children, guests or pets in as we must follow strict health and safety protocols within our small clinic space.

Self care required

As these are medical procedures, please ensure that you have had something to eat and are well hydrated beforehand, especially if you are prone to fainting.

Note to mums

Please note that we will not perform any injectables treatment if you are pregnant or breastfeeding. Most skin treatments are permitted, although numbing cream is not. IPL is not recommended during or shortly after pregnancy because it has less efficacy during times of hormonal fluctutation. Please phone us if you have any questions on your suitability for your booked treatment.

Punctuality is key

Please be on time for your appointment as your clinician has a set time slot allocated for you. If you are running late, please phone us and we’ll do our best to accommodate you – however if you are more than 10 minutes late, you may need to reschedule (and pay a cancellation fee) or accept a shorter treatment time (which may not be possible for many types of treatment).

Prep your paperwork

Ideally you will have completed all your treatment questionnaires and medical forms prior to your appointment. If this is not the case, please arrive 10 minutes early to allow time for this, otherwise, form-filling may cut into your allocated treatment time with your clinician.