An Important Update From The Face Place

We're making an exciting behind-the-scenes change at The Face Place, with a new New Zealand-based client management system coming soon.

From Monday 28 September, we'll be moving to our new system, which has been selected to better support the way our clinics operate and the level of care we provide to our clients.

What does this mean for you?

Your treatment history is safe.
All of your patient details and treatment history will be securely migrated to our new system, so you can rest assured that your treatment notes and important information will continue to be available to our clinical team.

We will need to update your medical information.
At your first appointment from Monday 28 September, we'll ask you to provide your medical information again as part of setting up your profile in our new system. We'll also need you to complete a new consent form for each treatment type you have at The Face Place.

We appreciate this may feel like a little extra paperwork, but it is an important part of ensuring your records are complete, accurate and compliant within our new system. Our team will guide you through the process and make it as quick and easy as possible.

Our Loyalty Programme comes to an end.
As our new system does not have the facility to support loyalty points, all existing loyalty points will expire on Sunday 27 September 2026. If you have points available, please remember to redeem them before this date.

The Face Place App will be retired.
Our current app is part of the Zenoti system, so it will no longer be available once we move to our new platform. The good news is that online bookings will continue to be available through our website at www.thefaceplace.co.nz.

Please bear with us while we settle in.
Our team is working hard behind the scenes to make the transition as smooth as possible. We're hoping our new system will be free of wrinkles from day one, but as with any new technology, we know there may be a few little hiccups as our team gets familiar with it.

We ask for your patience and understanding over the first few weeks. Our team will be learning, adapting and refining things as they go, and we'll do everything we can to ensure your experience remains as seamless as possible.

Thank you for your patience, and for continuing to trust The Face Place with your skin, wellness and treatment journey. We're excited about this next chapter and look forward to providing you with an even better experience.